Case Study: 62,400 Volume Department Improves Leadership and Communication to Boost Efficiency
The Challenge
We were called in to improve leadership, interdepartmental communication, and efficiency at this 30-bed level 1 trauma center. When we arrived, we found a department that was not well resourced and not well connected with other departments in the facility, health system, and community.
““They are effective because they are coaches, not dictators. They are empathetic and kind without sacrificing clarity and ability to drive results. Their style of leadership very quickly makes an impact on practice culture. We saw results improve across the board very soon after they came on board.””
The solution
To turn things around, we developed a strong departmental leader, instituted a more formal emergency department-urgent care transfer protocol, and increased interdepartmental communication.
The RESULTS
Within six months, these changes led to:
3.1% to 1.6%
DROP IN LWBS METRICS
19% reduction
IN LENGTH OF STAY
Establish strong emergency department leadership
Learn how CareCulture develops leaders and improves communication to boost departmental efficiency.