Clinical Culture

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The Cost of Rudeness in Healthcare and How to Mitigate It

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The Cost of Rudeness in Healthcare and How to Mitigate It

Numerous studies across a variety of industries find that rudeness negatively impacts creativity, performance, and team morale. Not to mention, it increases employee turnover and drives customers away. Apply those consequences to the high-risk, high-stress environment of healthcare delivery (where we face a shortage of doctors and high competition for patients), and the implications are concerning.

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Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

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Shifting Mindsets: Impacting Physician Views on Quality and Efficiency Metrics

Shifting mindsets to create a high-functioning emergency department team is about much more than setting metric goals. In fact, that is a very small part of the effort. Most of the meaningful and effective work is listening, aligning your team around a shared mission, educating your team on the importance of the metrics, and engaging the team in setting goals and creating a strategy to improve performance.

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4 Common Emergency Department Culture Issues and How to Fix Them

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4 Common Emergency Department Culture Issues and How to Fix Them

No matter the performance issue an emergency department faces, the solution to that issue is invariably culture change. When an emergency department leader focuses on culture first and aligns the team around a culture of service, performance improves.  

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Civility: The Most Important Clinical Leadership Trait

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Civility: The Most Important Clinical Leadership Trait

Kindness is contagious, and unkindness is perhaps even more contagious. The ripple effect of the culture of your team—the way you treat one another—touches every single aspect of your business from physician retention and patient experience, to operational efficiency and patient outcomes. 

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9 Important Issues Hospitalists Should Discuss with ED Counterparts

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9 Important Issues Hospitalists Should Discuss with ED Counterparts

In my experience as a hospitalist, I have found that there are a few key issues that are crucial to discuss with my ED counterparts. This is a list of the most common issues to address that help foster smoother transitions of care.

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Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

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Teamwork Culture in Emergency Departments Improves Care Quality and Team Morale

This department had a culture issue that was woven tightly into the traditional culture of healthcare delivery. It is one I felt strongly about unraveling: hierarchal, top-down leadership.

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6 Philosophies Forward-Thinking Emergency Departments Share

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6 Philosophies Forward-Thinking Emergency Departments Share

These tenets contribute to a strong program culture, and by building a solid cultural foundation, you set the tone for lasting, tangible increases in patient and clinician satisfaction, positive community reputation, and quality and efficiency performance improvements across the board.