Service

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The Cost of Rudeness in Healthcare and How to Mitigate It

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The Cost of Rudeness in Healthcare and How to Mitigate It

Numerous studies across a variety of industries find that rudeness negatively impacts creativity, performance, and team morale. Not to mention, it increases employee turnover and drives customers away. Apply those consequences to the high-risk, high-stress environment of healthcare delivery (where we face a shortage of doctors and high competition for patients), and the implications are concerning.

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4 Common Emergency Department Culture Issues and How to Fix Them

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4 Common Emergency Department Culture Issues and How to Fix Them

No matter the performance issue an emergency department faces, the solution to that issue is invariably culture change. When an emergency department leader focuses on culture first and aligns the team around a culture of service, performance improves.  

The Transformative Power of Clinical Mission Work

The Transformative Power of Clinical Mission Work

Dr. Gicheru knew that emergency medicine would be challenging and that burnout was common. But he was determined to find an outlet that would reinvigorate him, anchor him, and give him a deeper sense of purpose. He found his answer when he began participating in non-profit clinical mission work with colleagues.